I do not give up on my team. I’m a technical scuba diver and rock climbing instructor: when the team knows there is core stability, everyone grits down a little harder. I will go back and get people on track that have fallen off track in the kitchen or at station. Fast, smart flow state. Calm customers, short wait times, fresh ingredients, and optimal portion sizing. Knife skills and accurate scoops do the talking. Dishes go away if you do them.
Battle of the Ages, Adventure Rock, September 21, 2018.
Technical diving
When the team knows there is core stability, everyone grits down a little harder.
Designed and implemented security and infrastructure monitoring and alerting for MSP.
Deployed vulnerability scanners, performed assessments, and created remediation plans.
Implemented comprehensive log monitoring and tuned event alerting.
Operations Manager
Wisconsin Growers Alliance, Colgate, WI
June 2019 – January 2020
Managed a team of growers and laborers in a greenhouse revitalization project.
Systems Engineer (Solarwinds, Contract)
Milwaukee County via TEKsystems, Milwaukee, WI
October 2018 – May 2019
Iteratively tuned Solarwinds based on organizational requirements.
Categorized and classified errors and anomalies; developed response plans.
Enumerated infrastructure to identify undocumented or uninventoried resources.
Designed and implemented a tiered monitoring and alerting schema.
Developed weekly, monthly, and quarterly KPI reports for C-level administration.
Line Prep and Processing
Birch+Butcher, Milwaukee, WI
2018 – 2019
Butchered chicken, beef, pork, lamb for diverse menu; grilled and sautéed.
Recognized by Chef Owner for outstanding food knowledge.
Security / Systems / Network Engineer
OS Inc, Pewaukee, WI
August 2017 – May 2018
Administered IT systems in multidomain environment of 50+ users accessing 100+ healthcare providers.
Implemented Netwrix Auditor and SCCM to increase visibility and detection of issues.
Performed risk assessments and audits related to Medicare access, internal/vendor security, hardware/software licensing, HIPAA and PCI compliance.
Analyzed phishing emails, suspicious files, unusual activity, and indicators of compromise.
Upgraded domain controllers, raised functional level, and rebuilt AD using RBAC principles.
Developed end-user security training and education materials using emergent threat examples.
IT Manager / Systems Administrator
Construction Forms, Port Washington, WI
December 2015 – February 2017
Sole IT employee of international multisite manufacturing company with 150+ employees in US, Wales, and Germany.
Administered SQL Server and ERP databases, including writing custom SQL queries to modify and extract data in production.
Led contracted development team in development of manufacturing ERP database and integration with partnered concrete-pumping ERP team.
Defined business requirements and implemented network/server overhaul including HA Clustering, Network RAID, SSD Tiering, Fiber backbone, and redundant network distribution — $70K investment.
Created and maintained Active Directory structure, security and distribution groups.
Implemented WSUS server to standardize patch deployment and increase overall security.
Administered multidomain Office 365 / Exchange Online / SharePoint / OneDrive / Skype for Business deployment.
Technical Sales Manager
National Broadband (NB Tech), Milwaukee, WI
November 2014 – June 2015
Configured and deployed 6 routers and 15 antennas to create a WISP backbone servicing Milwaukee County.
Reviewed and responded to monitoring and scanning alerts; recommended and implemented changes to mitigate security issues.
Performed physical, data, and network security audits and analysis.
Performed on-site RF analysis to plan antenna installation and calibration; designed credential storage policy.
Acted as primary liaison for Technical Managers and Administrators during sales process.
Systems Engineer
Manage-Point, Wauwatosa, WI
April 2014 – June 2014
Performed administrative maintenance tasks on Microsoft-based infrastructure.
Configured 30+ workstations for 7 business infrastructure deployments or upgrades.
Resolved 40+ tickets via remote and on-site support.
Managing Technician
Riverwest Computer Repair, Milwaukee, WI
September 2013 – March 2014
Created standardized comprehensive deployment to maximize security, simplify usability, minimize infection rate, and create restore points.
Deployed PXE and NAS to centralize resources; automated diagnostics and repair via boot images and scripts.
Created malware test environments to log filesystem/registry modifications, identify propagation vectors, test AV detection, and optimize removal.
Performed packet analysis of infected computers to characterize infections and anomalous traffic.
Junior Engineer
Secure Building Technologies (SBT), Milwaukee, WI
October 2011 – November 2013
Collaborated in design and installation of access control and surveillance systems for medium and large business environments.
Built and configured custom stand-alone network DVRs.
Performed physical security audits to determine areas of coverage, vulnerabilities, access security, and response time.
Programmed alarm panels and access control lists.
Assisted in creation and implementation of custom covert surveillance tools for law enforcement.
Senior Systems Engineer / Managing Technician
Integrated Technology Solutions (ITS), Milwaukee, WI
August 2010 – December 2015
Streamlined diagnostic and repair process by leveraging PXE, NAS, and Bash scripting to centralize and automate scanning, analysis, and reporting.
Standardized software deployments on new and existing client computers to increase baseline security, expedite deployment/reimaging, and simplify troubleshooting.
Reduced “technician hands-on time to resolution” by 61% through standardization and automation.
Decreased technician time-per-machine by 70% via diagnostic automation (separate metric).
Implemented custom networking schema to isolate infected client PCs, segregate IT resources, and offer segregated wireless access to customers.
Configured server interfaces in Gentoo for redundant switching.
Configured routers to utilize RADIUS authentication; managed client access through VISP portal.
Designed, implemented, and maintained access control, surveillance, alarm, and POS solutions for medical, manufacturing, government, and large enterprise clients.
Assisted in creation, implementation, and maintenance of an ITS-owned Wireless Internet Service Provider servicing Metro Milwaukee.
Configured, deployed, and calibrated point-to-point and point-to-multipoint wireless antennas and bridges.
Created topological maps of internal, WAN, and client-side network configurations.
Owner / IT Consultant
Viktech, Milwaukee, WI
2005 – Present (Viktech LLC entity formed July 2010)
Repaired 400+ computers for 150+ home and small-business customers.
Worked with clients and administrators to perform infrastructure deployments and upgrades.
Configured workstations, mobile devices, network firewalls, VPNs, and domain policies.
Installed and configured servers, routing, firewalling, switching, printers, VoIP devices, IP cameras, and wireless access points.
Planned and managed hardware/software implementation, migration, and integration for SMB clients.
Responded and resolved incidents involving data loss, equipment failure, security breaches, and unauthorized disclosure.
Designed and implemented Backup, Failover, Recovery, and Secure Destruction solutions.
Conducted comprehensive diagnostics of complex systems to investigate, support, and resolve issues.
QA Tester
Medical College of Wisconsin, Milwaukee, WI
May 2008 – May 2009
Entered post-transplant cancer survey results into newly-developed Oracle database.
Provided critical input to increase ease-of-use and accessibility by research staff.
Performed testing of input validation and verification processes.
Identified, documented, and reported bugs or unhandled errors.
Verified proper enabling/disabling of features and permissions based on user account access levels.
Barista
Starbucks, Menomonee Falls, WI
2006 – 2007
Trained new employees in operating procedures, beverage standards, and product knowledge.
Dedicated cybersecurity engineering — 4+ years cumulative
(2011–2022, multiple engagements; security responsibilities also embedded in IT roles throughout 15+ year career)
Secure Building Technologies — Junior Engineer — 10/2011-11/2013
OS Inc — Security/Systems/Network Engineer — 8/2017-5/2018
Milwaukee County (TEKsystems) — Systems Engineer (Solarwinds) — 10/2018-5/2019
Milwaukee Makerspace — Member since 2013; proactive newcomer introducer; board candidate
HackThisSite CTF Team — 2017 – Present
DEFCON 414 — Member
Milwaukee Inventors and Entrepreneur’s Club — 2013 – 2015
Interests
Pizza making, sourdough crafting, and fermentation experimentation. Music production (drum & bass, hip-hop). FPV drones and amateur radio. Hammock camping. Leatherworking. Hindu mythology and iconography. Technical scuba diving.